It’s been a little over a year when we embarked on our journey of making everblooming flowers. So we wanted to check in with our customers about how their Floowers are doing and, more importantly, how happy they are with them.
How we did the survey
We created a survey with Google Forms and asked our customers that didn’t opt-out from receiving e-mails from us.
What did we learn?
You buy Floower mainly as a gift
75% of respondents say they purchased Floower as a gift, and we agree. Giving Floower to someone and then watching them react for the first time is a moment to remember for sure.
We've got happy customers
Yay! This one means a lot to us, and it means that the amount of work we put into Floower is paying off.
Oh, even better! We promise we’ll do everything to keep such a nice score.
We can improve
We found out that 10% of respondents didn’t know about the mobile app, and 30% didn’t know they can upgrade firmware. That is a failure on our side, and we want to improve that. We already decided we will print out new instructions that we put into the box, and we’ll also make some changes to the website to support that.
While everyone knew about our ring-holding add-on, only 35% of respondents knew about the chocolate truffle folder.
Curious about details?
Take a look at the screenshot below. We took out personal data as that’s nothing we would love to share. There’s a little bit of Czech in the text, and we’re proud of that as that’s our country 🙂
Thank you for all your support and all your kind words! Got questions? Reach out to firstname.lastname@example.org.
Jiri, Lukas and Pavel